Existing Access Wireless customers can reach customer service at 1-866-594-3644, or by dialing 611 from their Access Wireless phone. New customers use 1-888-900-5899, and California has its own new-service line, 1-888-900-8920. There is also an automated chat assistant on the website.
This page lists every contact Access Wireless publishes, the hours, and which one to use for each task. For the company overview, see our Access Wireless review. For the program behind the free government phone, see how to apply for Lifeline.
Access Wireless contact details
| Contact | Details |
|---|---|
| Existing customers | 1-866-594-3644, or dial 611 from your Access Wireless phone |
| New customers | 1-888-900-5899 |
| California new service | 1-888-900-8920 |
| Chat | Automated assistant (green bubble, lower right of the website) |
| Account login | accesswireless.com/login |
| Order status | accesswireless.com/phone-order-status |
| Access Wireless, One Levee Way, Suite 1122, Newport, KY 41071 |
Customer service hours
Access Wireless’s own pages list different hours, so call early in the day to be safe.
| Page | Hours (Eastern) |
|---|---|
| Contact page | Mon to Sat 10 a.m. to 10 p.m.; Sun 10 a.m. to 7 p.m. |
| Lifeline support page | Mon to Fri 8 a.m. to midnight; Sat 9 a.m. to midnight; Sun 10 a.m. to 7 p.m. |
Which number for what
| You need to | Contact |
|---|---|
| Apply or ask about signing up | 1-888-900-5899; see how to apply for Access Wireless |
| Track your phone order | Order status page |
| Activate a phone | Packaging instructions, or 1-866-594-3644; see the Access Wireless activation guide |
| Report a lost or stolen phone | 1-866-594-3644 right away; see Access Wireless replacement phone |
| Unlock a phone | 1-866-594-3644 or the contact form; replies within 2 days |
| Bring your own phone | 611 or 1-866-594-3644; see Access Wireless bring your own phone |
| Cancel service | 1-866-594-3644 |
| California LifeLine questions | 1-888-900-8920; see Access Wireless California LifeLine |
Recertification
Your yearly renewal comes from USAC or your state administrator, not from Access Wireless, though Access Wireless may text you a reminder. Our guide on how to recertify Lifeline covers the 60-day window.
If customer service cannot fix it
If problems keep coming back, you can move your benefit to another company with a Lifeline transfer; compare options in our Lifeline providers guide. If you think someone enrolled or moved your benefit without your consent, see free government phone scams for where to report it. Your eligibility through income or SNAP stays with you.
Sources: Access Wireless: Contact, Access Wireless: Lifeline support, Access Wireless: California LifeLine FAQs, Access Wireless: Terms.