enTouch Wireless customer service is at (866) 488-8719, or 611 from your enTouch phone. You can also email [email protected]. enTouch publishes different hours on different pages; its contact page says Monday to Friday, 10 a.m. to 10 p.m. Central.
This page lists every enTouch contact and which one to use for each task, including lost phones and unlocking. For the company overview, read our enTouch Wireless review. For the program behind the free government phone, see how to apply for Lifeline.
enTouch Wireless contact details
| Contact | Details |
|---|---|
| Customer care | (866) 488-8719, or 611 from your enTouch phone |
| [email protected] | |
| Send documents | Email [email protected], text (319) 389-9162, or fax (319) 743-1293 |
| Account portal | portal.entouchwireless.com |
| enTouch Wireless, 2711 LBJ Fwy, Suite 1065, Dallas, TX 75234 |
Customer service hours
| enTouch page | Hours |
|---|---|
| Contact page | Mon to Fri, 10 a.m. to 10 p.m. Central |
| “Lifeline Concierge” (what do I need page) | Mon to Fri 8 a.m. to 10 p.m.; Sat 8 a.m. to 8 p.m.; Sun 10 a.m. to 7 p.m. Central |
| California page (611) | Mon to Fri, 8 a.m. to 8 p.m. Pacific |
Which contact for what
| You need to | Contact |
|---|---|
| Apply or check an application | apply4lifeline.entouchwireless.com; see how to apply for enTouch Wireless |
| Send ID or eligibility documents | Email, text or fax lines above |
| Activate a phone or SIM | (866) 488-8719; see enTouch Wireless activation and SIM setup |
| Buy a top-up or upgrade | 611 or (866) 488-8719 with a card; see enTouch Wireless top-up prices |
| Lost or stolen phone | (866) 488-8719 “for potential replacement assistance”; replacements are otherwise bought at your own expense |
| Unlock a phone | Request it; enTouch unlocks prepaid phones no later than one year after activation for customers in full compliance |
| Renew Lifeline | See how to recertify Lifeline; enTouch’s renewal page lists USAC’s phone line (855) 359-4299 and getinternet.gov |
| California LifeLine | See enTouch Wireless California LifeLine |
Lost, stolen or broken phones
enTouch may be able to help with a replacement; otherwise, its terms say you buy a replacement at your own expense, or you can use a compatible phone with a free enTouch SIM. Phones bought from enTouch can be returned for a full refund within 30 days with a receipt, and defective phones can be exchanged within 30 days of activation. After that, the manufacturer’s warranty applies. More options are in lost or stolen Lifeline phone replacement.
If you leave within 12 months of getting a discounted phone, enTouch’s terms describe a device recovery fee equal to the phone discount, so ask before you switch.
If customer service cannot fix it
You can move your benefit with a Lifeline transfer; compare options in our Lifeline providers guide. If you think someone enrolled you without consent, see free government phone scams. Your eligibility through income or SNAP stays with you.
Sources: enTouch Wireless: Contact, enTouch Wireless: Support, enTouch Wireless: What do I need, enTouch Wireless: California, enTouch Wireless: FAQ, enTouch Wireless: Lifeline renewal, enTouch Wireless: Terms of service.