Life Wireless customer service is at (888) 543-3620, or 611 from a Life Wireless phone, Monday to Friday from 9 a.m. to 6 p.m. Eastern. It is closed on weekends. You can also email [email protected] or use the contact form on its website, which has a topic for each common problem.
This page lists every contact Life Wireless publishes and which one to use. For the company overview, read our Life Wireless review. For the program behind the free government phone, see how to apply for Lifeline.
Life Wireless contact details
| Contact | Details |
|---|---|
| Customer care | (888) 543-3620, or dial 611 from your Life Wireless phone |
| Hours | Mon to Fri, 9 a.m. to 6 p.m. ET; closed Saturday and Sunday |
| [email protected] | |
| Activation Line | 770-200-1000 |
| Account | lifewireless.com/account/login |
| Life Wireless, P.O. Box 2840, Covington, GA 30015 |
Life Wireless’s open internet page lists another number, 1-888-759-8654. Use (888) 543-3620 first, since it is the one on the contact page.
Contact form topics
The contact form lets you pick a topic, which routes your request:
| Topic | Use it when |
|---|---|
| Account Suspended | Your service stopped; see free government phone not working |
| Device Not Working | The phone or SIM has a problem |
| SIM / Battery / Phone Replacement | You need a replacement; see Life Wireless replacement phone and returns |
| Re-certification | Questions about your yearly renewal; see how to recertify Lifeline |
| Cancel Account | You want to stop service; see how to cancel Lifeline |
| Application Status / Forms Status | Checking an application; see how to apply for Life Wireless |
| General Comment | Anything else |
Other things customer care handles
- Adding data: Recharge My Account online, or call (888) 543-3620 or 611.
- Unlocking: Life Wireless unlocks phones no later than one year after activation and replies within two days.
- Keeping your number when switching: see Life Wireless bring your own phone.
- California LifeLine questions: see Life Wireless California LifeLine.
If you need help on a weekend
Phone support is closed on weekends, so use the email or contact form and follow up on Monday. If your service stopped, check whether a usage or recertification deadline passed, because those end service automatically.
If customer service cannot fix it
You can move your benefit to another company with a Lifeline transfer; compare options in our Lifeline providers guide. If you think someone enrolled you or moved your benefit without consent, see free government phone scams for where to report it. Your eligibility through income or SNAP stays with you.
Sources: Life Wireless: Contact, Life Wireless: FAQ, Life Wireless: Terms, Life Wireless: Unlocking, Life Wireless: Open internet, Life Wireless: Navigating the Lifeline application process.