You can apply for enTouch Wireless online at apply4lifeline.entouchwireless.com, which enTouch says takes about 15 to 20 minutes, or with a paper application by mail. Eligibility decisions take about 1 to 3 business days. You qualify the same way as with any free government phone company: through SNAP, Medicaid, SSI or another program, or with income at or below 135% of the poverty guidelines.
This guide covers both routes, the documents enTouch asks for, and the three ways to send them. For the company overview, read our enTouch Wireless review. For the general steps, see how to apply for Lifeline.
Apply online
- Go to apply4lifeline.entouchwireless.com (linked from the enTouch homepage).
- Complete the application, about 15 to 20 minutes.
- Send your documents if asked (see below).
- Wait about 1 to 3 business days for an eligibility decision.
- Once approved, activate your phone or SIM; see enTouch Wireless activation and SIM setup.
Apply on paper
| State | Paper form |
|---|---|
| Most states | enTouch’s Lifeline application form (English, NLAD version dated March 2026), downloadable from its paper application page |
| Texas | Texas LIDA initial forms, in English or Spanish |
| California | No paper form; enroll online or with an agent. See enTouch Wireless California LifeLine |
| Anyone sharing an address with another Lifeline user | Add the household worksheet (FCC Form 5631); see the one-per-household rule |
Mail paper applications to enTouch Wireless, 2711 LBJ Fwy, Suite 1065, Dallas, TX 75234.
Documents enTouch asks for
- A government photo ID.
- A document proving eligibility: a benefit letter for your program, or income proof.
- Both dated within the last 12 months, with the name and address matching your state ID.
Our guide to Lifeline documents lists what each document must show.
Three ways to send documents
| Method | Where |
|---|---|
| [email protected] | |
| Text | (319) 389-9162 |
| Fax | (319) 743-1293 |
What you get
New Tribal Lifeline and California LifeLine customers can get a free phone. Everyone else gets a free SIM to use in their own phone; see bring your own phone to Lifeline for how to check compatibility. The free plan and $1 to $30 upgrades are listed in our enTouch Wireless review.
Already on Lifeline elsewhere?
You can move your benefit to enTouch with a Lifeline transfer, and keep your number with a port (see the activation guide). If your application is denied, see what to do in our guide to a denied Lifeline application, or contact enTouch Wireless customer service.
Compare enTouch with other companies in our Lifeline providers guide. If you get SNAP, your current benefit letter is usually the quickest proof.
Sources: enTouch Wireless: Support, enTouch Wireless: Paper application, enTouch Wireless: What do I need, enTouch Wireless: FAQ, enTouch Wireless: Terms of service.